Refund policy
Refund & Return Policy – Shopovaa.in
At Shopovaa.in, we aim to deliver quality products at affordable prices. Due to the nature of our products and logistics handling, we follow a No Return & No Refund policy once an order is successfully delivered.
Order Cancellation
Orders can only be cancelled within 12 hours of placing the order or before dispatch (whichever is earlier). Once the order is shipped, cancellation will not be possible.
No Return / No Refund
We do not accept returns or provide refunds in the following cases:
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Change of mind after delivery
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Product not liked / not useful
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Ordered by mistake
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Minor color or design variation (may occur due to lighting or screen differences)
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Slight size variation within acceptable tolerance
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Delay caused by courier company
Damaged / Wrong Product (Replacement Only)
We only provide a free replacement if:
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You received a damaged product, or
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You received the wrong item
To claim replacement:
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Record an unboxing video from opening the package till checking the product (without cuts).
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Email us within 24 hours of delivery at: shopovaa.in@gmail.com
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Attach the video and order details.
Without a proper unboxing video, claims will not be accepted.
Replacement Conditions
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Replacement will be shipped within 3–7 working days after approval.
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Only one replacement is allowed per order.
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No refund will be issued under any circumstances.
Non-Serviceable Areas
If delivery is not possible in your location after dispatch, the order will be reshipped. Refund will not be provided.
Contact Us
For support, contact: shopovaa.in@gmail.com